At Do3 we are passionate about helping you improve and reach your goals. Whether you are a novice looking to enter your first ever race, an experienced age-grouper looking to push on to that next level or a pro hunting for a place on the podium, we offer a range of products, services and events that will help you get there.
Being centrally based in the UK, we offer Triathlon and Swim Coaching to athletes based in Warwickshire, the West Midlands and surrounding areas. We also offer online coaching services to athletes worldwide, so whether you are an open water swimmer from Birmingham looking to shave minutes off your swim time, or a triathlete from overseas looking for quality online coaching, we will be able to help you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please provide the following information:
Order NumberReason for returnWhether you would like an exchange, swap for alternative item or refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.